Terms and conditions

These "General Conditions" determine the rules for using the website www.ezto.shop, and establish the contractual relationships between all users of the website www.ezto.shop and the company

TABELA RARA UNIPESSOAL LDA (Commercial name TABELA RARA)
[email protected]
Rua João Chagas, 109, Cave 1495-765 Dafundo, Portugal
PT 517 405 652
Phone: 00351 911 951 346  (Call to national mobile network)
ezto.shop

The “General Conditions” presented here are the only ones applicable, unless previously agreed, expressed in writing by the company TABELA RARA.

The company TABELA RARA may, from time to time, change the provisions of its General Conditions.

By accessing the website www.ezto.shop, the customer agrees to respect the "General Conditions". It is considered that, when validating an order, the customer is automatically accepting our "General Conditions".

REGISTRATION IN THE CUSTOMER AREA

If you want to register on the fafmusica.pt website, you can do so using the MY ACCOUNT option, available on the website. The registration process is quite simple. We collect only the necessary elements to be able to recognize you, contact you and provide you with personalized treatment. If you authorize it, your data may also be used within the scope of direct marketing campaigns, namely, for sending emails and SMS/MMS messages to your mobile phone.

MY ACCOUNT

Users of the ezto.shop website are responsible for accessing their account (username and password) to ensure the confidentiality of their data.

To further protect your data, we recommend that you periodically change your password.

The ezto.shop website will not be used for the exchange of computer viruses, mass mailings (spam), illegal, offensive, abusive, indecent or defamatory material.

Users of the ezto.shop website must not place fraudulent orders. Total or partial copying of the website, including any content or digital format owned by TABELA RARA, without prior written authorization is prohibited.

In situations of misuse of the website and regardless of the applicable legal procedure, TABELA RARA reserves the right, namely, to cancel user registration, delete orders as well as any other type of user content. 

ORDER

To order at ezto.shop, you must first register on the site and follow the steps that we indicate:

1. Choose the articles you are looking for, browsing our catalog or using the search engine.
2. Add the items you want to purchase to the shopping cart using the "Buy" option that appears next to the description of each product.
3. To complete your purchase, after entering all the necessary information, use the "Send Order" option.

Orders on the ezto.shop page can be placed 24 hours a day, 7 days a week. Identify the essential elements for processing and shipping your order.

ezto.shop always issues an invoice corresponding to the shipped items. The invoice is still in the packaging of your order, and can be sent to an address different from the one where you want the order to be delivered. This way, you can order with peace of mind as a gift, and the gift will be delivered to the address you indicate while the invoice goes, for example, to your home.

After verifying all the information elements, please use the "Send order" option. We only consider orders where all mandatory information elements have been filled in correctly.

You will be contacted by the ezto.shop website team, by email, to inform you about the status of your order, that is, delivery times or other information that is necessary for its correct completion.

ezto.shop assumes no responsibility for losses or delays in the transmission of data over the Internet between the Customer and the online store.

PRICE AND AVAILABILITY

ezto.shop displays information about the price (VAT included) in Euros, one or more images and a brief description of the items. Due to frequent fluctuations in market conditions, we disclaim any liability for any errors or omissions found in item prices, images or descriptions. Some images shown are decorated with accessories to show the product in its functionality and are therefore not included in the product price.

The ezto.shop website team checks prices every time they process orders. If the price of the product is lower, we refund the difference, if the price is higher, we will inform you by email or by phone and we await the customer's decision to accept or cancel the order.

ezto.shop reserves the right, at any time and without prior notice, to replace or modify the products available, the respective prices and the conditions presented. If the Customer continues to access the website, he will be deemed to have accepted such changes.

The delivery time for items, that is, those that we do not have in stock, does not depend exclusively on TABELA RARA. From the moment we receive the order, we will keep the customer informed by email, SMS or telephone about the status of his order.

In case of product breakage, TABELA RARA does not guarantee that the replacement of the product will not imply an update of the price, so we only process the order after confirmation with the customer.

The proposed prices and conditions are exclusive to the TABELA RARA online store and limited to existing stock. 

SHIPMENT OF ORDERS

The forecast for delivery of orders is up to 20 days, counting from the date of confirmation by the customer to ezto.shop 
The following exceptions are safeguarded:

- Out-of-stock situations. (The customer will be notified after his first contact).
- Orders for the Autonomous Regions of Madeira and the Azores, or International, where the delivery forecast is longer than 5 working days. The goods always travel under the responsibility of the customer. Any damage must be communicated to the Carrier, however, the TABELA RARA team can monitor and follow up the claim and mediate the process, being able to reduce the distance between the customer and the Carrier.

Shipping and delivery costs are calculated based on the weight, volume, destination and delivery urgency of the order. The prices shown do not include shipping costs for orders.

You can choose to pick up your order at our establishment, after TABELA RARA confirms by email the availability for delivery of the requested products. Using this option does not incur shipping costs.

Note: In cases where the order is sent by CTT Expresso or MRW, and you are not available to receive it on the delivery date and time, you have 2 working days to pick it up at the post office indicated in the notice. After this period, it will be returned and may be resent with additional postage cost, at the customer's expense.

If the order is sent by courier, and if the customer is not available to receive it on the delivery date and time, he must contact TABELA RARA, in order to be informed of how and when he can pick up his order. /your request.

In case of non-collection of the order, the costs of reshipment are always borne by the customer.

TABELA RARA will inform its customers in advance when and how orders will be shipped, in order to minimize the chances of returns.

If, after forwarding, the order is returned again, TABELA RARA considers this act as an expression of the will to terminate the contract, the order being canceled and returned to the warehouse, with the inherent legal consequences.

Delay conditions:

In case of delay, you must contact the carrier's delivery service and request a rescheduling or immediate delivery. If you can't, contact TABELA RARA by email [email protected] in order to resolve the shipment.

 

SHIPPING CHARGES

Shipping costs depend on 3 factors: place of destination of the order, weight and volume, payment method and carrier. As a guide, we can advance the value of the approximate shipping costs, by volume:

	0 a 5kg	5 a 10kg	10 a 15kg	15 a 20kg	20 to 25 kilos	25 a 30kg
Portugal - Continental	7€	10€	15€	20€	25€	30€
Portugal - Islands	20€	25€	30€	35€	40€	55€
spain	25€	45€	sixty-five	75€	100€	100€
All for Europe	25€	30€	40€	50€	60€	70€

Order preparation time is 1 to 3 business days.

PAYMENT OPTIONS

After completing the ordering process, confirmed by the ezto.shop team, and for it to be shipped, you must pay in the following ways:
1. Deposit or Bank Transfer.
If you choose this payment method, you must notify ezto.shop services by email [email protected], or by telephone.

2. By Mbway, Multibanco, Payshop, Credit or Debit Card, through Hipay

TABELA RARA reserves the right to exclude this payment alternative based on the items ordered or the total amount of the order.

 

AFTER-SALES ASSISTANCE

During the trial period, if you detect any damage to the equipment, it is essential that you return it with all the items that came with it for sale: purchase receipt, packaging (without damage), books and/or instruction manuals, cables, etc. . Shipping costs for returning the products will be borne by the Customer.

TABELA RARA has a Customer Service, by phone, email, letter or fax, in order to assist our customers. The guarantee and technical assistance of the product will be paid by the brand.

GUARANTEE

All new products for sale at ezto.shop have a two-year guarantee of good working order, guaranteed by the respective brands, unless expressly stated otherwise. To benefit from this guarantee, the customer must keep the invoice as proof of purchase, with the costs of returning the guarantee being borne by the customer.

RETURN POLICY

To return the Product, the customer must:

• Pack the product in the original box,
• Send postage prepaid to:

Mesa Rara - Unipessoal, Lda
Rua João Chagas 109, cave
1495-765 Dafundo, Portugal
Contact: +351 911 951 346 (Call to national mobile network)

• Please send a return tracking email with your order number and tracking ID to [email protected]

CANCELLATION POLICY

You can cancel an order that has already been placed by sending an email to [email protected] within 14 days of receipt.

DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

October 25, 2011

on consumer rights amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.

Directive 1999/44/EC of the European Parliament and of the Council, of May 25, 1999, on certain aspects of the sale of consumer goods and the corresponding guarantees

Revoked by:

Directive (EU) 2019/771 of the European Parliament and of the Council of 20 May 2019 on certain aspects of contracts for the sale of goods whereby Regulation (EU) 2017/2394 and Directive 2009/22 are amended /EC and Directive 1999/44/EC is repealed (Text relevant for EEA purposes.)

Consolidated text:

Consolidated text: Directive (EU) 2019/771 of the European Parliament and of the Council, of 20 May 2019, on certain aspects relating to contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive 2009 / 22/EC and repeals Directive 1999/44/EC (Text with EEA relevance)Text with EEA relevance

Consolidated text:

Revised text: Directive 1999/44/EC of the European Parliament and of the Council of May 25, 1999 on certain aspects of the sale of consumer goods and associated guarantees.

Portuguese Decree-Law:

Decree-Law n.º 24/2014, of February 14th In Portugal, the first legal regime applicable to contracts concluded off-premises dates back to 1987, with the publication of Decree-Law n.º 272/87, of 3rd of February April, which transposed Council Ordinance No. 85/577/EEC, of ​​December 20, 1985, on consumer protection in contracts entered into outside commercial establishments.The aforementioned Decree-Law thus constituted a very important step in the implementation of the consumer protection policy, namely by imposing on the consumer the fulfillment of pre-contractual information duties, the respect of certain requirements related to the conclusion of these contracts and recognition of the existence of the right of withdrawal, which must be exercised within seven working days after the conclusion of the contract. It was also within the scope of this same decree-law that the concept of "mail order" was defined and "chain", "pyramid" or "snowball" sales were prohibited, as well as "forced sales".More than 10 years after the entry into force of Decree-Law n.º 272/87, of April 3rd, the emergence of new forms of sale and the need to transpose a new instrument of European law - Directive n.º 97/7/EC, of ​​the European Parliament and of the Council, of May 20, 1997, on the protection of consumers in contracts concluded at a distance - imposed a profound change in the legal regime applicable to the sale of housing and similar contracts Thus, in 2001 , Decree-Law n.º 143/2001, of April 26, was published, amended by Decree-Laws n.º 57/2008, of March 26, 82/2008, of May 20 and 317/2009, of October 30, which, by transposition of the said Directive No. rights and interests of consumers.The aforementioned Decree-Law no. provides services based on fraudulent contracting processes and expressly revoked Decree-Law no. 272/87, of 3 April. That same year, the European Commission approved a proposal for a directive on consumer rights, which aimed to profoundly change several regimes applicable to consumer contracts. The negotiation of this proposal for a directive was complex and difficult due to the breadth of the issues and the fact that it enshrines the Community principle of total harmonisation. With the negotiations concluded, Directive no. 2011/83/EU, of the European Parliament and of the Council, of 25 October 2011, on consumer rights, by which Directive no. 93/13/EEC of the Council, and Directive no.1999/44/EC, of ​​the European Parliament and of the Council, and which repeals Directive n.º /7/EC, of ​​the European Parliament and of the Council. This directive is intended to contribute, by obtaining a high level of consumer protection, to the proper functioning of the internal market, by bringing the laws of the Member States closer together, in particular with regard to pre-contractual information, formalities and the right to free resolution in contracts concluded at a distance, It is therefore, in this context, that the present decree-law transposes Directive no. This Decree-Law reformulates the rules applicable to distance contracts and off-premises contracts, revoking Decree-Law no. /2008, of March 26th, 82/2008, of May 20th, and 317/2009, of October 30th. Even so, this decree-law incorporates some of the definitions and modalities of sale established therein, but adjusting them to the terms of the Directive. Among the definitions adjusted to the Directive, those of “contract concluded at a distance” and “lasting support” stand out. Among the types of sales, “automatic sales”, “sporadic special sales” and “supplies of unsolicited goods” stand out. Within the scope of the rules applicable to pre-contractual information, the content of the information to be made available to the consumer is extended, referring, for example, to information on the existence of deposits or other financial guarantees, as well as information on the functionality and interoperability of digital content. Reference should also be made to the provisions of regulations that impose compliance with certain requirements regarding the provision of pre-contractual information and the conclusion of a distance contract and an off-premises contract. One of the innovative aspects of this decree-law refers to the obligation for the supplier of goods or service provider to indicate, on the respective website where he carries out the e-commerce activity, the possible application of restrictions on delivery, as well as the accepted means . of payment. The right of free withdrawal - a right also harmonized in the Directive - is regulated in the same way in contracts concluded at a distance and in contracts concluded away from commercial establishments, with a period of 14 calendar days to exercise it. To facilitate the exercise of this right, the supplier of goods or service provider must provide the consumer with a free withdrawal form, the model of which is set out in the Annex to this decree-law. Also in relation to the right of free withdrawal, it is established that, in cases where the consumer intends that the provision of the service begins during the period in which the said right is being exercised, the service provider must require the consumer to present express request by durable means, however, the consumer must exercise the right of free withdrawal, pay an amount proportional to the amount actually provided. This Decree-Law also establishes the new regime applicable to distance and off-premises contracts, as well as other contractual modalities for the supply of goods or provision of services, incorporating Directive no. 2011/83/EU, of the European Parliament and of the Council, of October 25, 2011, and maintaining, as far as possible, solutions that result in a high level of consumer protection. A hearing of the National Consumer Council was held. Thus: Pursuant to paragraph a) of paragraph 1 of article 198 of the Constitution, the Government decrees the following:

CHAPTER I General Provisions

Article 1 Purpose

This decree-law transposes Directive n.º 93/13/EEC, of ​​the Council, and Directive n.º 1999/44/EC, of ​​the European Parliament and of the Council, by which Directive n. 85/577/EEC, of ​​the Council, and Ordinance no. 97/7/CE, of the European Parliament and of the Council.

Article 2 Scope of application 1 - This decree-law is applicable to distance and off-premises contracts, in order to promote transparency in commercial practices and safeguard the legitimate interests of consumers. 2 - Without prejudice to the provisions of the previous number, articles 4 to 21 do not apply: a) To contracts relating to financial services; b) Contracts concluded through vending machines or automated commercial establishments; c) Contracts concluded with telecommunications operators regarding the use of public telephone booths or the use of a single telephone, Internet or fax connection made by the consumer; d) Contracts for construction, substantial transformation, sale or other rights over immovable property, including leasing; e) Contracts relating to social services, namely in the field of accommodation, child care and services provided to families and people with permanent or temporary special needs, including continuous care; f) Contracts relating to health services, provided or not within the framework of a health structure and regardless of their organization and funding and whether they are public or private; g) Gaming contracts, including lotteries, bingos and casino games and betting; h) Contracts relating to package travel within the meaning of paragraph p) of paragraph 1 of article 2 of Decree-Law no. of travel and tourism agencies, without prejudice to the provisions of paragraph 3 of the same article ; i) Contracts entered into pursuant to Decree-Law No. 275/93, of 5 August, amended by Decree-Law No. 180/99, of 22 May, 22/2002, of 31 January, 76- A/2006, of March 29, 116/2008, of July 4, and 37/2011, of March 10; j) Contracts for the supply of food, beverages or other household goods, physically delivered by the supplier of the good on frequent and regular trips to the consumer's home, residence or workplace; l) Contracts in which the holder of public office is obliged by law to be autonomous and impartial, as well as to provide all the necessary legal information, ensuring that the consumer only enters into the contract after careful consideration and with full knowledge of its consequences legal. ; m) Contracts for the provision of passenger transport services, with the exception of paragraphs 2, 3 and 4 of article 5.º 2/99 , of January 13, amended by Laws 18/2003, of June 11 , and 19/2012, May 8, when the payment to be made by the consumer does not exceed 40 (euros). 3 - Without prejudice to the provisions of paragraph h) of the previous number, in articles 2.º, 3.º, 4.º, 7.º and 8.º of article 5.º of the present decree-law, in article 3. º of article 7.º and in articles 9.º-A and 9.º-D of Law n.º 24/96, of 31 July, in its current wording, with the necessary adaptations to organized trips, with regard to regarding travelers, as well as those defined in items p) and q) of paragraph 1 of article 2 of Decree-Law no. 17/2018, of March 8, without prejudice to the provisions of paragraph 3 of same article.   Contains the amendments to the following titles:    -  Law n.º 47/2014, of 28/07    -  DL n.º 78/2018, of 15/10   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14    - 2nd version: Law n.º 47/2014, of 07/28

Article 3 Definitions For the purposes of this decree-law, the following definitions apply: a) "Goods" means any tangible movable thing, with the exception of goods sold in executive proceedings or any other form of judicial sale, including water, gas or electricity when placed at sale in limited volume or in a determined quantity; b) "Good produced according to the consumer's specifications", that which, not being pre-manufactured, is produced based on an individual choice or decision by the consumer; c) “Consumer”, the natural person who acts for purposes outside the scope of his commercial, industrial, artisanal or professional activity; d) "Digital Content" means data produced and provided in digital format, namely computer programs and applications, games, music, videos or texts, regardless of whether access to them is via download or streaming, from a material support or by any other means means; e) "Ancillary contract": contract pursuant to which the consumer purchases goods or services within the scope of a distance or off-premises contract, when the goods or services are supplied by the trader or by a third party based on an agreement between the trader third and the professional; f) "Contract concluded at a distance", a contract concluded between the consumer and the supplier of goods or service provider without the simultaneous physical presence of both and integrated in a system of sale or provision of services organized at a distance commerce through the exclusive use of a or more distance communication techniques until the conclusion of the contract, including the conclusion itself; g) "Contract concluded outside commercial establishments", the contract concluded in the simultaneous physical presence of the supplier of goods or service provider and the consumer in a place different from the commercial establishment of that one, including the cases in which the consumer to make a proposal of contract, including contracts: i) Concluded at the professional's commercial establishment or by any means of distance communication immediately after the consumer has been, personally and individually, contacted at a location other than the commercial establishment of the supplier of goods or service provider; ii) Signed at the consumer's address; iii) Completed at the consumer's workplace; iv) Held at meetings where the offer of goods or services is promoted through a demonstration before a group of people gathered at the home of one of them, at the request of the supplier or his representative or attorney-in-fact; v) Carried out during travel organized by the supplier of goods or service provider or by their representative or agent, outside the respective commercial premises; vi) Celebrated at the place indicated by the supplier of goods or service provider, where the consumer travels, at his own risk, as a result of commercial communication carried out by the supplier of goods or service provider or by his representative or agent; h) "Commercial establishment", the immovable commercial premises where the supplier of goods or the provider of services carry out their activity on a permanent basis, or the mobile commercial premises where the supplier of goods or the provider of services carry out their usual activity; i) "Provider of goods or services" means any natural or legal person, public or private, who, in a contract signed with a consumer, acts within the scope of his professional activity, or through another professional, who acts on his behalf or through tell his name.at your expense; j) «Public auction», the type of sale in which the goods or services are offered by the supplier to consumers, whether or not they present themselves personally at the location, through a transparent bidding procedure conducted by an auctioneer, and in which the winning bidder is linked to the acquisition of goods or services; k) “Operator of communication techniques”: any natural or legal person, public or private, whose professional activity is to provide providers with one or more distance communication techniques; l) "Durable medium" means any instrument, namely, paper, Universal Serial Bus (USB) key, read-only memory compact disk (CD-ROM), digital versatile disk (DVD), memory cards or computer hard drive , which allows the consumer or supplier of goods or service provider to store the information addressed to him personally and, later, access it for the time appropriate to the purpose of the information, and which allows its unaltered reproduction; m) "Distance communication technique" means any means that, without the physical and simultaneous presence of the supplier of goods or services and the consumer, can be used for the conclusion of the contract between the said parties.   Contains the modifications of the following titles:    -  Law 47/2014, of 07/28   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

CHAPTER II Distance contracts and off-premises contracts   Article 4 Pre-contractual information in contracts concluded at a distance or concluded off-premises 1 - Before the consumer is bound by a contract concluded at a distance or off-premises, or by a corresponding proposal, the supplier of goods or service provider must provide him, in good time and in a clear and understandable manner, the following information : a) Identity of the supplier of goods or service provider, including the name, business name or corporate name, physical address where it is established, telephone and fax number and email address, if any, for the purpose of allowing the consumer to contact and communicate with him quickly and effectively; b) If applicable, physical address and identity of the professional acting in the name or on behalf of the supplier of goods or services; c) The physical address of the trader's business establishment, if different from that communicated under the terms of the previous paragraphs and, where appropriate, the physical address of the trader on whose behalf he is acting, when the consumer may file a complaint. d) Essential characteristics of the good or service, in so far as it corresponds to the support used and the good or service object of the contract; e) Total price of the good or service, including fees and taxes, additional transport costs, shipping or delivery costs, or any other corresponding charge; f) The way in which the price is calculated, including everything that refers to the additional costs of transport, delivery and mail, and any other expenses, when the nature of the good or service does not allow the calculation before the conclusion of the contract; g) An indication that additional charges for transport, delivery and postage, and any other costs, may be paid where such charges cannot reasonably be calculated prior to the conclusion of the contract; h) The total price, which must include the total costs, per billing period, in the case of an indefinite contract or that includes a recurring subscription; i) The total price equivalent to all monthly installments or other periodic installments, in the case of a fixed rate contract, communicating the method of calculating the price when it is not possible to calculate it before signing the contract; j) Methods of payment, delivery, execution, period within which the trader undertakes to deliver the good or to provide the service and, where applicable, the system for handling consumer complaints by the supplier of the good or service provider of the service. l) If applicable, the existence of the right of free termination of the contract, the respective term and the way of exercising the right, under the terms of articles 10 and 11, with delivery of the form of free termination contained in the party B of the annex to this decree-law, of which it forms an integral part; m) If applicable, indication that the consumer bears the costs of returning the goods in the event of exercising the right of free withdrawal and the amount of these costs, if the goods, by their nature, cannot be returned normally by regular mail ; n) The consumer's obligation to pay the service provider a certain amount, proportional to the service already provided, provided that the consumer exercises the right of free withdrawal after submitting the request referred to in article 15; o) When there is no right of free withdrawal, under the terms of article 17, an indication that the consumer does not enjoy that right or, where applicable, the circumstances in which the consumer loses the right of free withdrawal; p) Cost of using the remote communication technique, when calculated with reference to a tariff different from the base tariff; q) The duration of the contract, when it is not indefinite or instantaneous, or, in the case of a contract for the supply of goods or provision of services with continuous or periodic execution or automatic renewal, the termination requirements, including, when applicable, , the compensation regime established for the early termination of contracts subject to minimum contractual terms; r) The existence and duration of the guarantee of conformity of the goods, when applicable the legal regime for the sale of consumer goods established in Decree-Law No. 67/2003, of April 8, amended by Decree-Law No. 84/2008 , of May 21; s) The existence and conditions of after-sales assistance, after-sales services and commercial guarantees, when applicable; t) The existence of relevant codes of conduct, if any, and how to obtain the respective copies; u) The minimum duration of the obligations of consumers arising from the contract, when applicable; v) The existence of deposits or other financial guarantees and respective conditions, to be paid or provided by the consumer at the request of the professional, if any; x) When appropriate, the functionality of the digital content, including technical protection measures; z) Any relevant interoperability of digital content with equipment and computer programs of which the trader is or may reasonably be aware, if applicable; aa) The possibility of accessing an extrajudicial mechanism for complaints and appeals to which the professional is linked and the form of access to this same mechanism, if applicable. 2 - The information provided for in subparagraphs l), m) and n) of the preceding paragraph may be provided using the information model on the right of free termination provided for in part A of the annex to this decree-law, of which an integral part is made. . , considering that it is guaranteed that the supplier of goods or service provider has complied with the obligation to provide information on these elements, if he has delivered these duly completed instructions to the consumer. 3 - The information referred to in paragraph 1 forms part of the contract concluded at a distance or off-premises, and the respective content cannot be modified, unless expressly agreed to the contrary by the parties before the conclusion of the contract. 4 - In the event of non-compliance with the obligation to report on additional charges or other costs referred to in subparagraphs e), f), g), h) and i) or on the costs of returning the goods referred to in subparagraph m), both of n. 1, the consumer is exempt from these expenses or charges. 5 - The information referred to in paragraph 1 is provided, in the case of contracts concluded outside commercial establishments, on paper or, if the consumer so wishes, on another durable medium. 6 - In the case of public auctions, the information contained in paragraphs a), b) and c) of paragraph 1 may be replaced by equivalent elements relating to the auctioneer. 7 - It is incumbent upon the supplier of goods or service provider to prove compliance with the information obligations provided for in this article.   Contains the amendments to the following titles:    -  Law n.º 47/2014, of 28/07    -  DL n.º 78/2018, of 15/10   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14    - 2nd version: Law n.º 47/2014, of 07/28

Article 5 Formal requirements in contracts concluded at a distance 1 - The information referred to in paragraph 1 of the previous article must be provided in a clear and comprehensible manner by the appropriate means for the distance communication technique used, with respect for the principles of good faith and loyalty in commercial transactions and the protection of people with disabilities, especially minors. 2 - When, in a contract concluded at a distance by electronic means, the consumer's request involves an obligation to pay, the supplier of goods or the provider of services must give the consumer, in a clear and visible manner, and immediately before the consumer concludes the contract dispatch, the pre-contractual information provided for in paragraphs d), e), f), g), h), i), q) i) of paragraph 1 of the previous article. 3 - In order to comply with the provisions of the previous number, the supplier of goods or service provider must ensure that the consumer, when placing an order, expressly and consciously confirms that the order implies an obligation to pay. 4 - When placing an order involves pressing a button or similar function, the button or said function will be identified in an easily legible manner, only with the expression "order with obligation to pay" or a corresponding and unequivocal wording that indicates that placing the order implies an obligation to pay the professional. 5 - Without prejudice to the obligation to communicate the remaining information depending on the means of distance communication used, when the contract is concluded through a means of distance communication with limited space or time for disclosing the information, the supplier of goods or service provider services must provide, in that specific medium and before the conclusion of the contract, at least the pre-contractual information required in subparagraphs a), d), e), f), g), h), i), l) and q) of number 1 of the previous article. 6 - In the case of communication by telephone, the identity of the supplier of the good or the service provider or the professional acting on his or her behalf and the commercial purpose of the call must be explicitly communicated at the beginning of any contact. with the consumer. . 7 - When the contract is concluded by telephone, the consumer will only be bound after signing the offer or sending his written consent to the supplier of goods or services, except in cases where the first telephone contact is made by the consumer himself. 8-If the supplier of goods or the provider of services does not comply with the provisions of paragraphs 2, 3 and 4, the consumer is not bound by the contract.   Contains the amendments to the following titles:    -  Law n.º 47/2014, of 28/07    -  DL n.º 78/2018, of 15/10   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14    - 2nd version: Law n.º 47/2014, of 07/28

Article 6.º Confirmation of the conclusion of the contract concluded at a distance 1 - The supplier of goods or service provider must confirm the conclusion of the distance contract, on a durable medium, within a period of five days counting from that conclusion and, at the latest, at the time of delivery of the good or before the beginning of the performance of the service. service. 2 - The confirmation of the contract referred to in the previous number is carried out upon delivery to the consumer of the pre-contractual information provided for in section 1 of article 4, unless the professional has already provided this information, in a durable way, before the celebration. of the contract. 3 - (Revoked.)   Contains the amendments to the following titles:    -  DL n.º 78/2018, of 10/15   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

Article 7 Restrictions on websites On websites dedicated to e-commerce, it is mandatory to indicate, in a clear and legible manner, until the beginning of the ordering process, the possible existence of geographic or other restrictions on delivery and accepted means of payment.

Article 8 Restrictions on the use of certain distance communication techniques The sending of unsolicited communications through the use of distance communication techniques depends on the prior and express consent of the consumer, under the terms of Law n.º 46/2012, of 29 August.

Article 9 Form requirements in contracts concluded outside commercial establishments 1 - The contract concluded outside the commercial establishment is reduced to writing and must, under penalty of nullity, contain, in a clear and understandable manner and in Portuguese, the information provided for in article 4.º. the contract . signed contract or confirmation of the contract on paper or, if the consumer accepts it, on another durable medium, including, where appropriate, confirmation of the consumer's prior and express consent and its acknowledgment, under the terms of paragraph l) of n. 1 of article 17

Article 10.º Right of free termination in contracts concluded at a distance or concluded outside the establishment 1 - The consumer has the right to terminate the contract without incurring any expenses, in addition to those provided for in paragraph 3 of article 12 and in article 13, when applicable, and without the need to indicate the reason, in the period of 14 days. Counting from: a) The day the contract is signed, in the case of service provision contracts; b) The day on which the consumer or a third party, with the exception of the carrier, indicated by him acquires physical possession of the good, in the case of a sales contract, or: i) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer who acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately, ii) The day on which the consumer or third party, other than the carrier, indicated by the consumer acquires material possession of the last lot or element, in the case of delivery of goods consisting of several lots or elements, iii) The day on which the consumer or third party indicated by him, other than the carrier, acquires material possession of the first good, in the case of contracts for the periodic delivery of goods for a specified period; c) The day on which the contract is signed, in the case of contracts for the supply of water, gas or electricity, which are not for sale in volume or limited quantity, for urban heating or for digital content that is not made available on a physical support base . 2 - If the supplier of goods or service provider does not comply with the duty of pre-contractual information provided for in subparagraph l) of paragraph 1 of article 4, the period for exercising the right of free withdrawal is 12 months. from the expiration date of the initial period referred to in the previous number. 3 - If, during the period foreseen in the previous number, the supplier of goods or the service provider fulfills the duty of pre-contractual information referred to in paragraph l) of paragraph 1 of article 4, the consumer You have 14 days to terminate the contract from the date you receive this information. 4 - The provisions of paragraph 1 do not prevent the fixing, between the parties, of a longer period for exercising the right of free termination. 5 - The provisions of this article do not dispense with compliance with the legal provisions relating to the duty to connect to the public water supply network and the use of water abstractions for human consumption, pursuant to Decree-Law No. 194/2009, of August 20, amended by Decree-Law No. 92/2010, of July 26, and Decree-Law No. 226-A/2007, of May 31.   Contains the amendments to the following titles:    -  DL n.º 78/2018, of 10/15   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

Article 11 Exercise and effects of the right of free termination 1 - The consumer may exercise his right of free termination by sending the “Free termination” model contained in section B of the annex to this decree-law, or by any other unequivocal declaration of termination of the contract. 2 - For the purposes of this decree-law, it is considered the statement in which the consumer communicates, in his own words, the decision to terminate the contract, namely by letter, telephone contact, return of the good or other means susceptible of proof. considered unambiguous. , broadly speaking. 3 - The right of free withdrawal by the consumer within the deadline is considered exercised when the declaration of withdrawal is sent before the expiry of the deadlines referred to in the previous article. 4 - When the website of the supplier of goods or service provider allows free resolution by electronic means and the consumer uses this route, the supplier of the good or the service provider shall, within 24 hours, accuse the consumer of having received the statement of resolution in a durable medium. . 5 - It is up to the consumer to prove that he exercised his right of free withdrawal, under the terms of this decree-law. 6 - The exercise of the right of free termination extinguishes the obligations of performance of the contract and all effectiveness of the contractual proposal, when the consumer has made it. 7 - Contractual clauses that impose sanctions on the consumer for exercising the right of free withdrawal or establishing the waiver of the same are null and void.

Article 12.º Obligations of the supplier of goods or service provider arising from the free resolution 1 - Within a period of 14 days counting from the date on which it is informed of the decision to terminate the contract, the supplier of goods or services must reimburse the consumer for all payments received, including the costs of delivering the good under the terms of n. 2 of article 13. 2 - Reimbursement of payments must be made using the same means of payment used by the consumer in the initial transaction, unless expressly agreed to the contrary and provided that the consumer does not incur any costs arising from the return. 3 - The supplier of the good is not obliged to reimburse additional shipping costs when the consumer expressly requests a different and more expensive delivery method than the commonly accepted and less costly method proposed by the supplier of the good. 4 - With the exception of cases where the supplier himself offers to pick up the goods, withholding the refund is only allowed until the goods are received or as long as the consumer does not provide proof of returning the goods. 5- When the good delivered at the consumer's home when the contract is signed outside the commercial establishment cannot, due to its nature or size, be returned by post, it is up to the supplier to pick up the good and bear the costs. respective cost. 6 - Non-compliance with the reimbursement obligation within the period provided for in paragraph 1 obliges the supplier of goods or service provider to return double, within a period of 15 working days, the amounts paid by the consumer, without prejudice to the right to compensation of the consumer. consumer to consumer for material and immaterial damages.

Article 13 Obligations of the consumer arising from the free termination of the contract 1 - If the supplier of the goods does not offer to pick them up personally, the consumer must, within a period of 14 days counting from the date on which he communicates his decision to terminate the contract under the terms of article 10, return or deliver the goods to the supplier of the goods or the person authorized for this purpose. 2 - It is up to the consumer to assume the expenses of returning the good, except in the following cases: a) When the supplier undertakes to assume these expenses; or b) When the consumer has not been previously informed by the supplier of the good that he has a duty to pay the return costs. 3 - The consumer must preserve the goods in such a way that they can be returned in good conditions of use, within the period provided for in paragraph 1, to the supplier or to the person designated for that purpose in the contract. 4 - The consumer does not incur any liability for the exercise of the right of free withdrawal, except for the provisions of paragraph 3 of the previous article.

Article 14 Inspection and handling of goods 1 - The exercise of the right of free withdrawal does not affect the right of the consumer to inspect, with due care, the nature, characteristics and functioning of the good. 2 - The consumer may be held responsible for the depreciation of the good, if the handling carried out to verify the nature, characteristics and functioning of the good is greater than the handling usually accepted in a commercial establishment. 3 - Under no circumstances is the consumer responsible for the depreciation of the good when the supplier has not informed him of his right of free withdrawal.

Article 15 Provision of services during the free termination period 1 - Whenever the consumer intends to start providing the service during the period provided for in article 10, the service provider must require the consumer to submit an express request on a durable medium. 2 - If the consumer exercises the right of free withdrawal, after submitting the request provided for in the previous number, the service provider must be paid an amount proportional to the value actually provided up to the time of communication of the decision, in relation to all the benefits provided for. in the contract. 3 - The proportional value referred to in the previous number is calculated based on the total price of the contract. 4 - If the total price is excessive, the proportional value is calculated based on the market value of what is supplied. 5 - The consumer will not incur any expense: a) Related to the provision of services during the free termination period, if: i) The service provider has not complied with the pre-contractual information duty provided for in paragraphs l) of ) of article 4, paragraph 1; or ii) The consumer has not expressly requested the start of the service during the free termination period; or b) With regard to the total or partial supply of digital content that is not provided on physical support, if: i) The consumer has not given prior consent for the execution to begin before the end of the 14 days referred to. that of article 10, ii) The consumer has not recognized that he loses the right of free withdrawal when giving his consent, or iii) The supplier of goods has not confirmed the prior and express consent of the consumer. 6 - In the case of a contract concluded at a distance for the provision of services or the supply of water, gas or electricity, if they are not offered for sale in a limited volume or quantity, or urban heating, provided that the consumer has the intention that the provision or provision of these services begins during the withdrawal period provided for in Article 10, the trader must require the consumer to submit an express request.   Contains the amendments to the following titles:    -  Law n.º 47/2014, of 28/07    -  DL n.º 78/2018, of 15/10   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14    - 2nd version: Law n.º 47/2014, of 07/28

Article 16 Effects of exercising the right of free termination in ancillary contracts Without prejudice to the provisions of Decree-Laws n.º 133/2009, of June 2nd, amended by Decree-Laws n.º 72-A/2010, of June 17th, and 42-A/2013, of June 28th , of March, o The exercise of the right of free termination under the terms of the present diploma implies the automatic termination of accessory contracts of the contract concluded at a distance or of the contract concluded outside commercial establishments without the right to compensation or payment of any fee, except in cases predicted. because in paragraph 3 of article 12 and in article 13   Contains the modifications of the following titles:    -  Law 47/2014, of 07/28   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

Article 17. Exceptions to the right of free withdrawal 1 - Unless otherwise agreed by the parties, the consumer may not freely terminate contracts for: a) Provision of services, when: i) The services have been fully provided with the express consent of the consumer, under the terms of article 15.º. ; and ii) the consumer recognizes that he loses the right of free termination if the contract has been fully fulfilled by the commercial establishment in that case; b) Supply of goods or provision of services whose price depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and that may occur during the period of free resolution; c) Supply of goods made according to the consumer's specifications or clearly personalized; d) Supply of goods which, by their nature, cannot be returned or are likely to deteriorate or expire quickly; e) Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when they are opened after delivery; f) Supply of goods which, after delivery and by their nature, are inseparably mixed with other elements; g) Supply of alcoholic beverages whose price has been agreed upon when signing the sales contract, whose delivery can only be carried out within 30 days, and whose real value depends on market fluctuations that cannot be controlled by the professional; h) Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the seal guaranteeing inviolability after delivery; i) Supply of a newspaper, newspaper or magazine, with the exception of subscription contracts for the delivery of these publications; j) Celebrated at public auction; k) The provision of accommodation services, for non-residential purposes, transport of goods, car rental, catering or services related to leisure activities, if the contract provides for a specific date or period of execution; l) Supply of digital content not available in material support if: i) Its execution begins with the prior and express consent of the consumer; It is ii) The consumer recognizes that his consent implies the loss of the right of free withdrawal; m) Provision of repair or maintenance services to be carried out at the consumer's home, at his request. 2 - In the contracts provided for in paragraph m) of the previous number, the right of free termination applies to the provision of additional services to those specifically requested by the consumer or to the supply of goods other than essential spare parts for transport outside of maintenance or repair.   Contains the modifications of the following titles:    -  Law 47/2014, of 07/28   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

Article 18 Payment by credit or debit card (Revoked.)   Contains the modifications of the following titles:    -  Law 47/2014, of 07/28   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

Article 19 Execution of the contract concluded at a distance 1 - Unless otherwise agreed between the parties, the supplier of goods or service provider must fulfill the order within a maximum period of 30 days, counting from the day following the conclusion of the contract. 2 - In the event of non-compliance with the contract due to lack of availability of the requested good or service, the supplier of the good or service must inform the consumer of this fact and refund the amounts paid, within a maximum period of 30 days from the date of knowledge of the said unavailability. 3 - After the period provided for in the previous number has elapsed without the consumer having been reimbursed for the amounts paid, the supplier undertakes to return double, within 15 working days, the amounts paid by the consumer, without prejudice to his right to compensation. for material and non-material damages incurred. 4 - The supplier may, however, provide the consumer with a good or service of equivalent quality and price, provided that this possibility has been foreseen before the conclusion of the contract or in the contract itself and the consumer has expressly consented to this. . , and said written notice, the consumer will be responsible for the return costs provided for in the following paragraph. 5 - In the situation provided for in the previous number, if the consumer chooses to exercise the right of free withdrawal, the return costs will be borne by the supplier.

Article 20 Identification of the supplier or its representatives 1 - Companies that provide commercial distribution services at home must draw up and keep up to date a list of employees who, on their behalf, submit proposals, draw up or sign contracts at the consumer's home. 2 - The list of workers and the contracts referred to in the previous number must be provided, whenever they so request, to any official entity in the exercise of its powers, namely, the Directorate-General for Economic Activities, the Competition Authority and the Food Safety Authority. and Economics (ASAE). 3 - The companies referred to in paragraph 1 must also provide their employees with the appropriate documents for complete identification, which must always be presented to the consumer.

Article 21.º Content of catalogs and other supports 1 - When the contract concluded outside the commercial premises is accompanied or preceded by the publication of catalogues, magazines or any other graphic or audiovisual means, these must contain the following elements: a) Identification elements of the supplier company ; b) Indication of the essential characteristics of the good or service object of the contract; c) Total price, form and payment conditions; d) Form, place and conditions of delivery of the goods or provision of the service; e) Guarantee regime and after-sales assistance when the nature of the good justifies it, with an indication of the place where they can be exercised and where the consumer can direct his complaints; f) Where appropriate, information on the existence of the right of free withdrawal, indicating the period and form of its exercise. 2 - The provisions of the previous number do not apply to generic advertising messages that do not imply a specific proposal for the acquisition of a good or the provision of a service.

CHAPTER III Other sales methods   Article 22 Automatic sales 1 - For the purposes of the provision in this chapter, the sale consists of the placement at the disposal of the consumer of a good or service so that he or she can acquire it by any type of mechanism, through the payment of the respective price. 2 - The sales activity must comply with the legislation applicable to the retail sale of the good or the provision of the service in question, that is, in terms of the indication of the price, labeling, packaging, characteristics and hygienic conditions of you bens.

Article 23 Characteristics of the equipment 1 - All equipment intended for the automatic sale of goods and services must allow the recovery of the registered value in case of non-provision of the requested good or service. 2 - The following elements must be clearly and perfectly legible on equipment intended for sale: a) Identification of the commercial company that owns the equipment, indicating the company name, headquarters, registration number at the competent commercial registry office and tax identification number; b) Identity of the company responsible for supplying the good or providing the service; c) Address, telephone number and expedited contacts that allow a quick and effective solution to complaints presented by the consumer; d) Identification of the good or service; e) Price per unit; f) Processing instructions and, additionally, on how to recover payment in case of non-provision of the requested good or service.

Article 24 Liability In cases where vending equipment is installed in a place belonging to a public or private entity, the owner of the equipment and the owner of the space where it is installed are jointly responsible for: the latter, in the case of non-supply of the requested good or service or malfunction of the mechanism related to said reimbursement, as well as the delivery of the remaining amount of the price, in the case of supply of the good or service; b) Responsibility for fulfilling the obligations provided for in paragraph 2 of article 23.

Article 25 Sporadic special sales 1 - For the purposes of this chapter, sporadic special sales are those that take place outside commercial establishments, in facilities or private spaces specially contracted or made available for this purpose. 2 - The provisions of articles 10 and 11 apply to the sales referred to in the previous number, with the necessary adaptations.

Article 26 Prior communication 1 - Special sporadic sales are subject to prior notice to ASAE. 2 - The communication provided for in the previous number must be made up to eight days before the date foreseen for the start of sales, by mere prior communication in the single electronic window of services, or by email addressed to ASAE, in case of unavailability, the meter, which will contain: a) Identification of the promoter and his signature; b) promoter's domicile; c) Registration number of the promoter in the National Register of Legal Entities; d) Identification of the goods and services to be marketed; e) Complete identification of the place where the sales will take place; f) Indication of the expected date for the beginning and end of the event.

CHAPTER IV Prohibited Practices   Article 27. Coupled sales (Revoked.)   Contains the amendments to the following titles:    -  DL n.º 78/2018, of 10/15   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

Article 28 Unsolicited supply of goods 1 - It is prohibited to charge any form of payment for the unsolicited supply of goods, water, gas, electricity, urban heating or digital content or for the provision of services not requested by the consumer, except in the case of replacement goods or services provided in the terms of paragraph 4 of article 19. 2 - For the purposes of the provisions of the previous number, the lack of response from the consumer due to an unsolicited supply or service does not constitute consent.

Article 29 Mandatory 1 - Without prejudice to the provisions of Decree-Law n.º 446/85, of October 25th, amended by Decree-Laws n.º 220/95, of August 31st, 249/99, of July 7th, and 323 /2001, of December 17, clauses that directly or indirectly exclude or limit the rights of consumers provided for in this decree-law are absolutely prohibited. 2 - Clauses establishing the consumer's waiver of the rights provided for in this decree-law, as well as those providing for compensation or sanctions of any nature in the event that the consumer exercises those rights, are considered unwritten.

CHAPTER V Inspection, administrative offenses and sanctions   Article 30 Inspection, instruction of processes and application of fines 1 - It is incumbent upon ASAE to monitor compliance with the provisions of this decree-law and to prepare the respective administrative offense proceedings. 2 - The decision to apply fines and accessory sanctions is the responsibility of the ASAE inspector general. 3 - Proceeds from fines applied for the commission of economic crimes provided for in this law are distributed under the terms of the RJCE.   Contains the amendments to the following titles:    -  DL n.º 9/2021, of 01/29   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

Article 31.º Offenses 1 - Violation of the provisions of paragraphs 2 and 3 of article 19 and paragraph 1 of article 28 constitutes a very serious offence, punishable under the terms of the Legal Regime of Economic Offenses . 6 of article 5, articles 6, 9 and 10, paragraph 4 of article 11, numbers 1, 4, 5 and 6 of article 12 and articles 21 and 26. to the provisions of articles 7 and 8, paragraph 2 of article 12, paragraph 1 of article 19 and articles 20 and 23. 4 - The attempt and negligence are punishable under the terms of the RJCE.   Contains the amendments to the following titles:    -  DL n.º 78/2018, of 10/15    -  DL n.º 9/2021, of 01/29   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14    - 2nd version: DL n.º 78/2018, of 10/15

Article 32. Accessory Sanction In the case of economic offenses provided for in the previous article, the competent authority may, simultaneously with the fine, determine the application of the accessory sanctions provided for in the RJCE.   Contains the amendments to the following titles:    -  DL n.º 9/2021, of 01/29   Consult the previous versions of this article:    - 1st version: DL n.º 24/2014, of 02/14

CHAPTER VI Final and transitional provisions   Article 33 Consumer information and out-of-court settlement of disputes 1- The entities responsible for applying this decree-law must promote actions aimed at informing consumers about the rights arising from its application. 2 - The entities referred to in the previous number must promote the use of extrajudicial mechanisms for resolving disputes between professionals and consumers, arising from the application of this decree-law, within the meaning of Law no. 24/96, of 31 July, amended by Law n.º 85/98, of December 16, by Decree-Law n.º 67/2003, of April 8, and by Law n.º 10/2013, of January 28. 3 - The entities referred to in paragraph 1 should encourage professionals and holders of codes of conduct to inform consumers about the existence of these codes.

Article 34 Revocation Rule Decree -Law n.º 143/2001, of April 26th , amended by Decree-Laws n.º 57/2008, of March 26th, 82/2008, of May 20th, and 317/2009, of October.

Article 35 Entry into force This decree-law comes into force on June 13, 2014. Seen and approved by the Council of Ministers on December 5, 2013. - Pedro Passos Coelho - Rui Manuel Parente Chancellor of Machete - António de Magalhães Pires de Lima. Enacted on February 7, 2014. Publish. The President of the Republic, Aníbal Cavaco Silva. Approved on February 11, 2014. The Prime Minister, Pedro Passos Coelho.

ADJUNCT

(referred to in paragraph j) of paragraph 1 of article 4)
A. Information form on the right of withdrawal
Right of withdrawal
The consumer has the right to withdraw from this contract within 14 calendar days, without needing to state any reason.
The period for exercising the right of withdrawal expires 14 days from the day following the day (1)
To exercise your right of withdrawal, you must communicate to us (2) your decision to withdraw from this contract by means of an unambiguous statement example, letter sent by post, fax or e-mail). You can use the resolution form template, but it is not required. (3)
In order for the free withdrawal period to be respected, it is sufficient that your communication regarding the exercise of the right of free withdrawal is sent before the end of the free withdrawal period.
effects of free termination
In the event of termination of this contract, all payments made, including shipping costs (with the exception of additional costs resulting from your choice of a shipping method other than the normal shipping method) will be refunded to you less expensive what we offer), without undue delay and, in any case, within a maximum period of 14 days from the date on which we become aware of your decision to terminate this contract.We make these refunds using the same payment method you used for the initial transaction, unless you expressly agree otherwise; in any case, you will not incur expenses arising from said reimbursement
(4)
(5)
(6)
Instructions to be completed:
(1) Place one of the following texts in quotation marks:
a) In the case of a service provision contract or supply contract of water, gas or electricity, if not offered for sale in volume or limited quantity, district heating or digital content that is not provided in supporting material: "the conclusion of the contract.";
b) In the case of a sales contract: "in which you or a third party appointed by you, other than the carrier, acquire physical possession of the goods.";
c) In the case of a contract in which the consumer has ordered several goods in a single order and the goods are delivered separately: "in which he himself or a third party appointed by him, other than the carrier, acquires material possession of the ultimate good ." ;
d) In the case of a contract relating to the delivery of goods made up of several lots or parts: "in which the purchaser or a third party designated by him, other than the carrier, acquires material possession of the last lot or the last part." ;
e) In the case of a contract for the periodic delivery of goods for a specified period: "in which you or a third party appointed by you, other than the carrier, acquire physical possession of the first good".
(2) Enter your name, geographic address and, if applicable, telephone number, fax number and email address here.
(3) If you give the consumer the possibility to fill in and send electronically information about the termination of the contract through your website, insert the following: through our website [insert Internet address].If you make use of this possibility, we will send you an acknowledgment of receipt of the withdrawal request without delay, on a durable medium (eg by email).
(4) In the case of a sales contract where you have not offered to collect the goods on free termination, please insert the following: 'We may withhold the refund until we receive the returned goods or until you provide proof of shipment of the goods , what happens first.
(5) If the consumer has received goods under the contract, insert the following:
a) Insert:
- "We collect the goods.", or
- 'You must return the goods or deliver them to us or to ... [insert name of person and geographic address, if any, of the person you authorize to receive the goods], without undue delay and not later than 14 days from the day you notify us of the free termination of the contract. The deadline is considered respected if you return the goods before the expiry of the 14-day period.";
b) Insert:
- "We will bear the costs of returning the products.",
- "You will have to bear the direct costs of returning of the products.",
- If, in a distance contract, you do not offer to bear the costs of returning the goods and these, by their nature, cannot normally be returned by post: "You shall bear the direct costs of returning the goods, .. . EUR [insert value]." or if the cost of returning the goods cannot be calculated in advance: "You must bear the direct costs of returning the goods. These costs are estimated at approximately . .. [insert value] EUR maximum .", or
- If, in an off-premises contract, the goods, by their nature, cannot normally be returned by post and have been delivered to the consumer's home. when the contract is concluded contract: "We will collect the goods at our expense";
c) "It is only responsible for the depreciation of the merchandise resulting from movement that exceeds what is necessary to verify the nature, characteristics and functioning of the merchandise."
(6) In the case of a contract for the provision of services or a contract for the supply of water, gas or electricity, if not offered for sale in volume or limited quantity, or for district heating, insert the following: 'If you have requested that delivery of water/gas/electricity/heating services or [delete as applicable] commences during the free termination period, you will pay us a reasonable amount proportionate to what has been provided to you until such time as the person informs us of their termination of this contract, in relation to all the benefits provided for in the contract.
B. Free Termination Form Template
(Only complete and submit this form if you wish to terminate the contract)
- To [insert professional name, geographic address and possibly fax number and email address here]: - We
notify (* ) that I/we terminate (*) my/our (*) contract of sale relating to the following good / for the provision of the following service (*) - Ordered on (*) / received on (* ) - Name of(
s
) ) consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is submitted on paper)

ezto.shop's liability for loss and/or damage is limited to the value of the products ordered.

Under European law,  the seller is obliged to repair or replace a purchased item or offer the consumer a price reduction or refund if the item in question is defective or does not look or function as advertised.

If you purchase a  product or service online or off-premises  (for example, over the phone, by mail, or from a door-to-door supplier), you also have the right to cancel the purchase and return the order within 14 days. , regardless of the reason and without having to give a justification.

If you're not sure where you stand, use our  consumer rights tool , which will help you better understand your rights when shopping  in the EU (in this case, the 28 EU countries + Iceland, Liechtenstein and Norway). Click here to learn more

For complaints:

- The customer can complain through the electronic complaints book,
- Send the complaint to ASAE
- Send the complaint to [email protected]

Doubts and Questions

If you have any questions or suggestions about our Privacy Policy, please contact us [email protected]